Mistlore - 50ml
Mistlore - 50ml
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Mistlore by Elodora - 50ml
Return & Refund Policy
Return & Refund Policy
1. Return Eligibility
Returns are accepted within 10 days of delivery. Products must be unopened, unused, and in their original packaging. Fragrance items must be sealed. We do not accept returns on used or damaged items. Clearance items may be non-returnable.
2. Items That Can’t Be Returned
Opened fragrance items, worn fabric items, or used products cannot be returned. Custom or discounted products may also be ineligible. Return requests violating our conditions will be rejected. We aim for fairness, but hygiene and authenticity rules must be followed. Always read product details before purchase.
3. Return Request Process
To initiate a return, please email us at returns@elodora.com with your order number and reason for return. Our team will review your request and provide you with the next steps. If your return is approved, you’ll receive detailed return instructions. To ensure a smooth process, we recommend sending the item back promptly after approval. Delayed returns may not be accepted.
4. Exchange Options
If eligible, you may choose to exchange an item instead of a refund. Exchanges depend on stock availability. Only one exchange per order is allowed. Product price difference may apply. We aim to make the process quick and convenient.
5. Refund Timelines
Refunds are processed within 10 business days after returned items pass quality inspection. The amount will be refunded to the original payment method. Shipping costs may be deducted unless return is due to our error. We keep you updated at every step of the process.
Shipping Policy
Shipping Policy
1. Order Processing Time
Orders are processed within 1–2 working days after payment confirmation. During sales or peak times, this may extend slightly. We ensure quality checks before dispatch. Once ready, your order is handed over to our trusted shipping partners. You’ll receive a tracking link once shipped.
2. Shipping Locations
We currently deliver across Pakistan. All locations must be serviceable by our courier partners. If your area is not supported, we will inform you during checkout. Delivery charges may vary depending on the city or region.
3. Estimated Delivery Time
Delivery typically takes 3 to 4 business days within Pakistan. Delays due to weather, holidays, or other unforeseen events may occur. We’ll inform you in case of unexpected hold-ups. Our goal is always timely and reliable delivery.
4. Shipping Charges
A flat shipping fee of PKR 250 applies to all orders. However, orders above PKR 4000 qualify for free shipping. All charges are clearly shown at checkout before payment — no hidden costs.
5. Order Tracking & Updates
Once shipped, you’ll receive tracking details via email or SMS. You can monitor your parcel status in real time. If you face issues with delivery, our support team is ready to help. Tracking ensures transparency and builds trust. Always keep your contact info accurate for timely updates.
